ReadingParking.com Accessibility Compliance Policy

Commitment to Accessibility

Reading Parking Authority is committed to ensuring that residents, visitors, and all users of our website, ReadingParking.com, have full access to information and services regardless of disability. In alignment with the Americans with Disabilities Act (ADA) and other U.S. accessibility laws, we strive to provide an inclusive digital experience free from barriers. As a public entity, we recognize our obligation under ADA Title II to make our services — including web content and online resources — accessible to people with disabilities. This policy outlines our adherence to relevant laws and standards, and our ongoing efforts to maintain and improve the accessibility of our website.

Standards and Guidelines

We are dedicated to complying with recognized accessibility standards to ensure our website meets the needs of all users. In particular, ReadingParking.com conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 at the Level AA success criteria. These guidelines, published by the W3C, provide clear and testable requirements for accessible web content and are widely regarded as the benchmark for digital accessibility. The U.S. Department of Justice’s rules for state and local government websites formally incorporate WCAG 2.1 Level AA as the technical standard for ADA compliance. By following WCAG 2.1 AA, we ensure our site addresses a broad range of accessibility considerations (including text alternatives for images, captions for video, keyboard navigation, color contrast, and more).

In addition, we aim to meet or exceed other relevant guidelines, such as the Revised Section 508 standards under the Rehabilitation Act, which align closely with WCAG requirements pa.gov. Our commitment to these standards reflects our goal of providing equitable access and an enjoyable user experience for everyone, including individuals using assistive technologies.

Ongoing Accessibility Efforts

Digital accessibility is an ongoing priority for us. We employ a variety of practices to maintain and improve the accessibility of ReadingParking.com. These include:

• Regular Audits and Testing: We routinely evaluate our website for accessibility compliance. This involves using both automated evaluation tools and manual testing to identify and fix any issues. (The Department of Justice recommends a combination of automated and manual audits for thorough accessibility testing.) Our audits check against WCAG 2.1 AA criteria and ensure new or updated content remains accessible. We recognize that technology and content are ever-evolving; therefore, conducting periodic accessibility reviews is essential to maintain compliance over time. Any problems detected are promptly addressed as part of our commitment to continuous improvement.

• Assistive Technology Compatibility: Our website is designed and developed to work well with common assistive technologies. We test key user flows with screen readers, keyboard-only navigation, and other assistive tools to confirm that users who rely on these technologies can effectively navigate and consume our content pa.gov. For example, we ensure that all interactive features (like menus, forms, and buttons) are operable via keyboard, images have descriptive alternative text, form fields have labels, and media content is captioned or otherwise accessible. We also strive to support the latest versions of major web browsers and assistive tech combinations (e.g. browser with screen reader) to the greatest extent possible.

• Staff Training and Awareness: Accessibility is a shared responsibility across our organization. We provide training to our web developers, content editors, and other relevant staff on accessibility best practices and inclusive design. Ensuring that our team understands how to create and maintain accessible content is crucial, as everyone has a role to play in sustaining long-term accessibility. This training covers topics such as proper use of headings, color contrast, form design, document accessibility (for PDFs or other downloads), and testing new features for accessibility before launch. By educating our staff, we build accessibility considerations into our everyday workflows.

• Inclusive Design and Development: Accessibility is integrated into our design and development processes from the start. When new features or pages are created, we follow universal design principles and the guidelines of WCAG to ensure accessibility is not an afterthought but a fundamental design goal. We utilize semantic HTML and ARIA (Accessible Rich Internet Applications) roles where appropriate to enhance the structural accessibility of our site. We also reference best practice design systems and accessibility checklists during development to catch potential issues early pa.gov. As guidelines evolve (for instance, if WCAG is updated to a newer version), we plan to adapt our site and practices to meet or exceed the updated recommendations.

• Third-Party Content and Integrations: Our website may feature content or links from third-party sources (for example, payment portals or mapping services). While we do not have full control over third-party content, we select our partners and vendors carefully and favor those who demonstrate a commitment to accessibility. We also provide alternative means to access essential information when a third-party tool is not fully accessible. For instance, if an embedded third-party component presents a barrier, users can contact us for assistance or an alternative format. We continuously encourage our vendors to uphold high accessibility standards, and we will work with them to address any identified issues.

Reporting Issues & Feedback

We welcome and encourage feedback from our users. Despite our best efforts, you may encounter an accessibility barrier on our site. If you experience any difficulty accessing content on ReadingParking.com or have suggestions on how we can improve accessibility, please let us know. We take such reports seriously and will work promptly to address the issue.

Contact Information: If you need assistance or wish to report an accessibility issue, you can reach us through any of the following means:

• Email: Send us a message at [email protected] – please include a description of the problem and the web page or feature where it occurred. Our team monitors this address and will respond as quickly as possible readingparking.com.

• Telephone: Call our office at 610-655-6166 during business hours (Monday to Friday, 8:00 AM to 5:30 PM ET) readingparking.com. Let the representative know you are reporting a website accessibility concern. They will document your issue and ensure it reaches our accessibility coordinator or appropriate staff for resolution.

• Mail (Postal): If you prefer to send a letter, you may write to us at: Reading Parking Authority, 430 S 4th St., Reading, PA 19602. Please note the specific page or feature in question and the nature of the accessibility problem.

When contacting us, it is helpful if you can provide details such as the type of assistive technology you were using (if any), the URL or section of the site where you encountered a problem, and a brief description of the issue. This information will assist us in diagnosing and fixing the problem more efficiently. We aim to respond to accessibility feedback within a reasonable timeframe (typically within five business days) and to resolve any confirmed issues as soon as possible. For more complex issues, we will keep you informed of our progress and provide interim solutions or alternatives if feasible.

Continued Improvement and Policy Updates

Accessibility is a continuous journey, and we are steadfast in our commitment to improvement. We will review this policy and our website’s accessibility features on an ongoing basis to ensure we remain in compliance with current standards and meet the needs of our community. As regulations or standards evolve, or as we implement new technologies on our site, we will update our practices accordingly to maintain or enhance accessibility.

This Accessibility Compliance Policy is effective as of September 2025 and will be revised as needed to reflect our latest accessibility efforts. We are dedicated to upholding the spirit of the ADA and all related laws—providing equal access and a welcoming online experience for all users.

Thank you for visiting ReadingParking.com. We are committed to ensuring that our website is accessible to everyone. If you have any questions about this policy or need further assistance, please contact us.