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Troubleshooting


Don't know or forgot your phone PIN?

If you want to log in with your phone number but have forgotten your PIN: you can always order a new PIN by sending the text message PARK PIN to (202) 817-2140 or by calling (212) 796-5624 with your cell phone. This will reset your PIN and send the new one to you via text message.

Cannot log in: account blocked

After too many failed login attempts, your account will be blocked. To unlock your account, you can either send command PARK PIN to (202) 817-2140 using one of the phones that has admin privileges to your account. Alternatively, you can contact our Helpdesk to reset your account.