Reading PennsylvaniaCity of Reading, Pennsylvania

Our Mission

Mission Statement

The Reading Parking Authority’s mission is to provide safe, convenient, and affordable parking services for the city’s residents, visitors, and businesses. We are all about making parking easy and efficient for everyone who comes into our city. We aim to manage parking resources efficiently, sustainably, and equitably, while enhancing the city’s mobility and livability.

Vision Statement

The parking authority’s vision is to be a leader and innovator in the parking industry, delivering customer satisfaction, operational excellence, and social responsibility. We aspire to create a parking system that supports the city’s economic development, environmental protection, and quality of life.

Values Statement

To achieve our mission and vision we embrace the following values

 

  • Community Focus- We are committed to innovation by implementing the latest technology to better serve our customers and manage parking services effectively.

  • Quality – We will make every effort to utilize creativity, in finding solutions to the parking challenges while making our streets and community safer.

  • Integrity- We strive to uphold the greatest accountability and integrity by imparting unbiased and fair enforcement of the RPA Rules and Regulations.

  • Professionalism –We are committed to exhibiting the highest professionalism and respect in all dealings with our customers and agencies at all times, regardless of their cultural and economic status.

  • Responsiveness- We will strive to provide excellent customer service by promoting timely and customer focused communications.